burger icon
Spin Rio United Kingdom
Log In

Terms & Conditions

These Terms govern your relationship with AG Communications Ltd as the operator of the Spin Rio service made available to players in the United Kingdom via the website located at spinrio.bet (the "Website"). By creating an account, accessing or using any products or services on the Website, you agree to be bound by these Terms, together with our Privacy Policy, Bonus Policy, Responsible Gaming information and any game- or promotion-specific rules published on the Website.

These Terms apply to players located in the United Kingdom and using the Website under the UK Gambling Commission ("UKGC") remote operating licence held by AG Communications Ltd (Account Number 39483). If you do not agree with any part of these Terms, you must not use the Website and should close your account.

Effective date: 6 November 2025.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. These definitions apply whether used in the singular or plural and whether capitalised or not, unless the context requires otherwise.

  • "Operator", "we", "us", "our" means AG Communications Ltd, a company registered in Malta with registered office at 135, High Street, Sliema SLM 1548, Malta, licensed and regulated in Great Britain by the UK Gambling Commission under account number 39483, operating the Spin Rio service via spinrio.bet for UK players.
  • "Website" means the online gambling platform, content and services accessible at spinrio.bet and any sub-pages (including /info/terms/, /info/bonus-policy/, /info/privacy/ and /info/responsible/) that are operated by the Operator for the Spin Rio offering.
  • "User", "Player", "you", "your" means any natural person who registers an account, accesses or otherwise uses the Website under these Terms.
  • "Account" means the personal remote gambling account opened, maintained and used by a Player on the Website.
  • "Bet", "Wager", "Stake" means any sum of money bet or wagered by you on the outcome of a casino game, slot spin, live casino game, or any other gambling product offered on the Website.
  • "Game(s)" means any casino, slot, live casino, or other gambling game made available on the Website, whether provided directly by us or by third-party software suppliers.
  • "Bonus" means any monetary value, free spins, free bets, loyalty rewards, or other promotional benefits credited to your Account that are subject to specific conditions, including wagering requirements, time limits and game restrictions as set out in the relevant offer and our Bonus Policy.
  • "Wagering Requirement(s)" means the total amount you must wager using eligible funds before Bonus funds, free spin winnings or other promotional benefits convert to withdrawable real-money balance, as stated in the relevant promotion and the Bonus Policy.
  • "Real Money Balance" means funds you have deposited and any winnings derived from those funds that are not subject to wagering requirements or other restrictions.
  • "Bonus Balance" means all funds and winnings in your Account that are subject to wagering requirements or other conditions set out in these Terms or the Bonus Policy.
  • "Dormant Account" means an Account that has not registered a login, deposit, withdrawal or bet for a continuous period of twelve (12) months.
  • "Restricted Territory" means any jurisdiction where online gambling is prohibited or where we do not hold the necessary licence, including but not limited to the United States of America, France and any other countries listed as restricted on the Website.
  • "UKGC Licence" means the UK Gambling Commission remote operating licence (Account Number 39483) under which the Website is made available to Players located in Great Britain.
  • "ADR Provider" means the approved alternative dispute resolution provider with which we cooperate for UK players, currently the Independent Betting Adjudication Service ("IBAS"), as further described in these Terms.

Account Registration

Eligibility and Age Verification

  • Minimum age: You may only open an Account and use the Website if you are at least eighteen (18) years of age. We may request proof of age and will block or close Accounts where satisfactory evidence is not provided.
  • Location and legal capacity: You confirm that you are resident or ordinarily located in the United Kingdom when using the Website, that remote gambling is legal in your jurisdiction, and that you have full legal capacity to enter into these Terms.
  • Self-exclusion and prohibitions: You must not register or use the Website if you are self-excluded via the national GamStop self-exclusion scheme (https://gamstop.co.uk/) or any self-exclusion mechanism on our Website. You must not use the Website on behalf of another person or as part of any commercial or professional service.

Registration Process

  • Account creation: To open an Account, you must complete the online registration form on spinrio.bet, providing true, complete and up-to-date personal information (including your full name, date of birth, address, email address and other details requested by us).
  • Email and communication: You may be asked to verify your email address and/or phone number. By registering, you consent to us contacting you using the details you provide for account administration, security, regulatory and, where you have opted in, marketing purposes in accordance with our Privacy Policy.
  • Single account: You are permitted to hold only one Account for the Spin Rio service on spinrio.bet. We may close any additional Accounts and void associated bonuses or bets, subject to applicable law and regulatory obligations.
  • Acceptance of Terms: By ticking the relevant box or by otherwise confirming your agreement during registration, you acknowledge that you have read, understood and accept these Terms, the Privacy Policy and the Bonus Policy as amended from time to time.

Know Your Customer (KYC) and Verification

  • Mandatory checks: In line with UKGC requirements and applicable anti-money laundering ("AML") and counter-terrorist financing laws, we must verify your identity, age and address, and in some circumstances the source of your funds, before we allow you to gamble, deposit or withdraw.
  • Verification documents: We may request copies of identity documents (such as passport, driving licence or national ID), proof of address (such as a utility bill or bank statement), and evidence relating to your payment method and source of funds. You must provide such documents promptly, accurately and in legible form.
  • Enhanced due diligence: In view of our regulatory history and group policies, we may apply enhanced due diligence measures for certain Players, including additional checks relating to affordability and source of funds. These measures are designed to protect you and help prevent money laundering and problem gambling.
  • Restrictions pending verification: We may suspend deposits, restrict gameplay, withhold bonuses, block withdrawals or temporarily freeze your Account while verification is ongoing. If we cannot satisfactorily verify your details within a reasonable period, we may close your Account and, where required by law or regulation, return any remaining Real Money Balance to you.

Account Security and Responsibility

  • Login credentials: You must keep your username, password and any other security details confidential and must not share them with any third party. You are responsible for all activity on your Account unless we have failed to provide reasonable security protections.
  • Unauthorised access: If you suspect that your Account has been compromised or accessed without your permission, you must immediately change your password and notify us via the contact channels on the Website. We may temporarily block your Account while we investigate.
  • Information updates: You must keep your registration details up to date and notify us promptly of any changes to your contact information or other material data. We may request evidence to confirm updates.

Betting & Gameplay Rules

General Gameplay

  • Game rules: Each Game on the Website is governed by its own rules, paytables and instructions, as displayed within the Game interface. By placing a Bet, you agree to be bound by the applicable Game rules as well as these Terms.
  • Randomness and fairness: Casino and slot Games use a certified random number generator ("RNG") or live dealer equipment to determine outcomes. We and our game providers take reasonable steps to ensure that all Games are fair and operate in accordance with their published rules and, where applicable, UKGC technical standards.
  • Server records: In the event of any discrepancy between the outcome displayed on your device and the records on our systems or those of our game providers, the latter shall prevail, subject always to your statutory rights and the oversight of the UKGC.

Placing Bets and Limits

  • Placing a Bet: A Bet is considered placed once you confirm it on the Game interface and it is accepted and registered by our servers. Once accepted, a Bet generally cannot be cancelled or changed by you.
  • Minimum and maximum stakes: Each Game has specific minimum and maximum stake limits, which are displayed in the Game or at the Website cashier. We may adjust these limits from time to time and may refuse all or part of a Bet that would exceed applicable limits.
  • Time-sensitive Bets: For time-sensitive or live Games, Bets must be placed before the cut-off point indicated in the Game. Bets attempted after the cut-off time may be rejected or, if accepted in error, may be voided by us.

Errors, Malfunctions and Cancellations

  • Obvious errors: If a Bet is accepted at odds, stakes, paytables or Game parameters that are clearly incorrect due to an obvious error or technical fault, we may void the Bet and return the stake to your Real Money Balance, or settle it at the correct terms where appropriate and lawful.
  • Technical interruptions: If your connection is interrupted during a Game, the outcome of any Bet already placed and accepted will be determined using our systems and the game provider's records. Any winnings due will be credited to your Account once the Game is completed on our servers.
  • Malfunction: In the event of a total system failure or malfunction that invalidates a Game round, the Bet will be void and your stake will be returned. We will not be liable for any losses beyond the amount of the stake, subject to the Limitation of Liability section.

Conduct in Live Casino and Chats

  • Respectful behaviour: You must behave respectfully in any live casino, chat or similar interactive feature. Insults, harassment, discriminatory language, threats, spamming, promotion of illegal activities, or any other abusive conduct are strictly prohibited.
  • No collusion or cheating: You must not attempt to collude with other Players, manipulate outcomes, use automated software (bots), exploit bugs or errors, or otherwise gain an unfair advantage. We may void Bets, withhold funds and close Accounts where we reasonably suspect cheating or collusion.
  • Monitoring and moderation: Chat and live interactions may be recorded and monitored for security, moderation and regulatory purposes. We may remove chat messages and restrict access to chat or live features in case of misuse.

Bonus Terms

General Bonus Principles

  • Supplementary rules: Bonuses and promotions are subject to these Terms, the specific terms of each offer and our Bonus Policy as published at https://spinrio.bet/info/bonus-policy/. In case of conflict, the specific promotion terms prevail over the general Bonus Policy, and the Bonus Policy prevails over this section.
  • Eligibility: Bonuses are generally available only to registered Players with a verified Account using the Spin Rio service on spinrio.bet. Certain offers may be restricted to particular Player segments or payment methods as stated in the relevant promotion.
  • Non-transferable: Bonuses and free spins are personal to you, have no cash value, and may not be transferred, sold or exchanged.

Bonus Activation and Wagering

  • Activation requirements: Each Bonus or promotion may specify conditions such as a minimum deposit, a required bonus code, or a time-limited claim period. These conditions will be clearly stated in the relevant offer on the Website.
  • Wagering requirements: Bonus funds, free spin winnings and other promotional benefits are usually subject to wagering requirements. The required multiple of the Bonus and/or deposit, the contribution of different Games and any maximum bet during wagering will be set out in the specific offer and the Bonus Policy.
  • Time limits: Bonuses and associated wagering requirements must normally be completed within a specified timeframe (for example, a number of days from the date of credit). If you do not meet the wagering requirements within the applicable period, the Bonus and any winnings derived from it may be forfeited.
  • Order of funds: The order in which Real Money Balance and Bonus Balance are used when placing Bets (for example, real money first, then bonus funds) is described in our Bonus Policy and may vary by promotion. The rules set out there shall apply to all Bonuses unless expressly stated otherwise in the specific offer.

Prohibited Games and Bonus Abuse

  • Game restrictions: Certain Games or categories of Games may be excluded or may contribute at a reduced rate towards wagering requirements. The list of excluded or restricted Games is available in the Bonus Policy and/or the relevant promotion terms.
  • Prohibited patterns: We may treat the following as Bonus abuse, among other behaviours: placing low-risk or zero-risk bets; colluding with other Players; using multiple Accounts; depositing and withdrawing repeatedly to trigger Bonuses; or placing a high proportion of your balance on a single Bet after a Bonus has been activated.
  • Consequences of abuse: Where we reasonably believe that you have breached Bonus rules or engaged in Bonus abuse, we may remove Bonuses and associated winnings, void Bets funded by Bonuses and, where serious or repeated, close or restrict your Account, subject to regulatory obligations.

Combining Promotions

  • No automatic combination: Unless explicitly permitted in the relevant promotion, Bonuses and promotions cannot be combined. Only one active welcome or first-deposit Bonus may apply to your Account at any one time.
  • Priority of offers: Where multiple eligible offers could apply, we may determine the order in which they are granted and used, or may require you to choose a single offer, as set out in the Bonus Policy.

Payments & Withdrawals

Deposits

  • Permitted methods: For UK players using the Spin Rio service on spinrio.bet, we accept a range of payment methods, including UK-issued debit cards, selected e-wallets and bank transfers, as displayed in the cashier section of the Website. We do not currently accept cryptocurrencies for UK players.
  • Credit cards: In line with UK regulations, we do not permit the use of credit cards (including credit card payments via e-wallets or similar intermediaries where identified as credit-funded) for gambling transactions.
  • Deposit limits and fees: Minimum and maximum deposit amounts for each payment method are indicated in the cashier. We do not normally charge fees for deposits; if any fees apply, they will be displayed before you confirm the transaction. Your bank or payment provider may charge additional fees.
  • Availability of funds: Deposited funds will normally be credited to your Account promptly once we receive authorisation from your payment provider. Deposits may be delayed due to verification checks, technical issues or third-party processing.

Withdrawals

  • Verification and source of funds: Before processing a withdrawal, we may need to complete identity, payment method and source-of-funds checks. We may request additional documentation and may withhold or delay withdrawals until such checks are satisfactorily completed in accordance with UK law.
  • Withdrawal methods: Where possible, withdrawals will be processed to the same payment method used for deposit. If this is not possible, we may request an alternative method that meets our AML obligations and internal policies.
  • Processing times: We aim to review withdrawal requests within a reasonable timeframe. The overall time to receive funds will depend on the completion of verification checks and the processing times of your bank or payment provider.
  • Limits and UK players: Minimum and maximum withdrawal amounts for each method are indicated in the cashier. Any general monthly withdrawal limits applicable to non-UK players (including a £7,000 monthly withdrawal limit referenced in some versions of our general terms) do not apply to Players registered in the United Kingdom using the Spin Rio service.

Refunds, Chargebacks and Adjustments

  • Refunds of deposits: Deposits are not usually refundable once used for gambling. In exceptional circumstances and at our discretion, and subject to regulatory and AML obligations, we may agree to refund unused deposits to the original payment method.
  • Voided Bets and Games: If we void a Bet or Game due to a technical error, malfunction or other reason in accordance with these Terms, we will return the stake to your Real Money Balance. If winnings have already been credited, we may reverse those winnings and adjust your balance accordingly.
  • Chargebacks: If you initiate a chargeback or dispute a transaction with your payment provider, we may suspend or close your Account, withhold funds and recover any amounts improperly refunded to you, including any costs or fees we incur, in compliance with applicable law.

Dormant and Inactive Accounts

  • Dormant status: If your Account registers no login, deposit, withdrawal or Bet for a continuous period of twelve (12) months, it may be classified as a Dormant Account.
  • Dormant fee: For Dormant Accounts with a positive Real Money Balance, we may charge a monthly maintenance fee of £5, which will be deducted from your Real Money Balance on or shortly after each monthly anniversary of the Account becoming dormant. We will not charge this fee if it would reduce your Real Money Balance below zero.
  • Reactivation and refunds: You can reactivate your Account at any time by logging in or contacting us via the Website. Upon justified request, we may consider refunding Dormant Account fees that have been charged in respect of periods during which you were unable to use your Account for valid reasons, subject to regulatory and AML constraints.

Limitation of Liability

Our Obligations

  • Reasonable care: We will provide the Website and our services with reasonable skill and care, in accordance with these Terms, applicable UK laws, UKGC licence conditions and relevant industry standards.
  • Fairness and accuracy: We take reasonable steps to ensure that Games are fair, that outcomes are based on certified RNGs or properly conducted live dealer processes, and that account balances and transaction records are accurate, subject to correction in the event of obvious errors.

Exclusions of Liability

  • Technical issues: To the fullest extent permitted by law, we are not liable for any loss or damage arising from failures of telecommunications networks, internet connectivity, hardware or software (other than ours), or any interruptions, delays or errors in the transmission of data outside our reasonable control.
  • Third-party services: We are not responsible for the acts or omissions of third parties, including payment providers, game suppliers, ISPs or other service providers, except where required by law or regulation.
  • Indirect losses: We are not liable for any indirect, consequential, incidental or special loss or damage, including loss of profits, revenue, business, opportunity or data, arising out of or in connection with your use of the Website or these Terms.

Limitation of Amount

  • Bet-related losses: Subject to the paragraph below and to your statutory rights, our maximum liability to you arising out of any particular Bet or Game shall not exceed the amount of the stake you placed on that Bet or Game, or the amount of winnings due but not properly credited, whichever is higher.
  • Legal protections: Nothing in these Terms shall exclude or limit our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability which cannot be excluded or limited under UK law. These Terms do not affect your statutory rights as a consumer.

Intellectual Property Rights

Ownership

  • Our IP and third-party IP: All content and materials on the Website, including but not limited to software, code, Games, graphics, text, logos, trademarks, service marks, trade names, audio, video, user interfaces and other proprietary materials, are owned by us, our group companies, our licensors (including Aspire Global International LTD and game providers) or other third parties and are protected by copyright, trademark and other intellectual property laws.
  • Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for your personal, non-commercial entertainment, in accordance with these Terms.

Restrictions

  • No unauthorised use: You must not copy, reproduce, modify, distribute, transmit, publicly display, publicly perform, publish, licence, create derivative works from, or use in any other way any part of the Website or its content without our prior written consent or the consent of the relevant rights holder.
  • No reverse engineering: You must not reverse engineer, decompile, disassemble, modify or attempt to access the source code of any software used in connection with the Website, except to the extent permitted by mandatory law.
  • No misuse of trademarks: You must not use our trademarks, trade names or logos, or those of our group or licensors, in any way that may cause confusion, suggest sponsorship or endorsement, or otherwise infringe any rights, including in domain names, social media profiles or advertising.

Privacy & Data Protection

  • Privacy Policy: The collection, use, storage and sharing of your personal data in connection with the Spin Rio service on spinrio.bet are governed by our Privacy Policy, available at https://spinrio.bet/info/privacy/. By using the Website, you acknowledge that you have read and understood the Privacy Policy.
  • Legal basis and rights: We process your personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, for purposes such as account administration, AML and fraud prevention, responsible gambling, regulatory reporting and, where you have consented, marketing. You have rights regarding your data, including rights of access, rectification and, in some circumstances, erasure and restriction, as described in the Privacy Policy.

Changes to Terms

Updates and Notification

  • Right to amend: We may amend these Terms from time to time to reflect changes in law, regulation, UKGC requirements, technical developments, our business practices or for any other valid reason.
  • Communication of changes: Material changes will be notified to you by appropriate means, which may include: a notice on the Website (for example, a banner or pop-up), an in-account message and/or an email sent to the address registered to your Account. The updated Terms will be published at https://spinrio.bet/info/terms/ with an updated effective date.

Acceptance of Updated Terms

  • Effective date: Unless otherwise stated, changes will take effect from the date specified in the updated Terms. Your continued use of the Website after that date will constitute your acceptance of the updated Terms.
  • If you do not agree: If you do not agree to any updated Terms, you must stop using the Website, cancel any outstanding Bets that can still be cancelled, and request the withdrawal of any available Real Money Balance, subject to verification and AML requirements. You may also request that we close your Account.

Termination & Suspension

Termination by You

  • Account closure: You may close your Account at any time by following the instructions on the Website or by contacting customer support through the available channels. Before closing, you should withdraw any available Real Money Balance, subject to verification and AML checks.
  • Self-exclusion and time-outs: You may apply responsible gambling tools such as deposit limits, time-outs or self-exclusion through the Website or by contacting us. For nationwide self-exclusion, you can register with GamStop at https://gamstop.co.uk/. Details are provided at https://spinrio.bet/info/responsible/.

Suspension and Termination by Us

  • Grounds for action: We may suspend or terminate your Account, or restrict your access to some or all of our services, where we reasonably suspect or determine that:
    • you have breached these Terms, the Bonus Policy or any Game rules;
    • you are under 18 or otherwise ineligible or prohibited from gambling;
    • you have provided false, inaccurate or misleading information;
    • you have engaged in fraud, money laundering, terrorist financing, collusion, cheating or other unlawful or improper conduct;
    • you are self-excluded (whether through our tools or GamStop) or we have responsible gambling concerns about your use of the Website; or
    • we are required to do so by law, regulation, court order or a competent authority including the UKGC.
  • Effects of suspension: During suspension, you may be unable to deposit, place Bets, receive Bonuses or withdraw funds. We may continue to hold and review your funds in accordance with our AML and regulatory obligations.

Account Balances on Closure

  • Non-fault closure: Where we close your Account for reasons other than a serious breach of these Terms, fraud, AML concerns or legal prohibition, we will pay out any remaining Real Money Balance to you, subject to verification checks. Any outstanding Bonuses and associated winnings may be cancelled in accordance with the Bonus Policy.
  • Closure for breach or illegality: Where your Account is closed due to fraud, AML concerns, serious breach of these Terms or legal/regulatory prohibition, we may be required or entitled to withhold some or all funds (including Real Money Balance and Bonus Balance), cancel Bets and cooperate with law enforcement or regulatory authorities, in accordance with applicable law.

Governing Law & Jurisdiction

Applicable Law

  • Governing law: For Players using the Spin Rio service on spinrio.bet under the UKGC Licence, these Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Complaints and Dispute Resolution

  • Internal complaints process: If you have a complaint about the Website or our services, you should first contact customer support using the channels provided on the Website, giving full details of the issue. We will investigate and aim to respond within a reasonable time. Details of our complaints procedure are available on the Website.
  • Escalation to ADR: If your complaint relates to gambling services, involves a financial dispute and remains unresolved after eight (8) weeks from the date it was first made to us, or if we issue a final decision that you disagree with, you may refer the dispute to our appointed alternative dispute resolution provider, currently IBAS (Independent Betting Adjudication Service), via https://ibas-uk.com/. This service is free of charge for you.

Court Proceedings

  • Jurisdiction: The courts of England and Wales will have non-exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or your use of the Website. This means that you may also have the right to bring proceedings in your local courts where applicable consumer protection laws permit.

Contact Information

  • Operator details: The Spin Rio service on spinrio.bet for UK players is operated by AG Communications Ltd, registered address: 135, High Street, Sliema SLM 1548, Malta.
  • Customer support: You can contact our customer support team using the contact methods provided on the Website (including, where available, live chat and/or web contact forms). The current support contact details are published in the "Contact Us" or equivalent section of the Website.
  • Email correspondence: Where we offer email support, the relevant email address for customer service and/or the legal department will be displayed on the Website. Please use only the email addresses published there in relation to your Account and gambling activity on spinrio.bet.
  • Regulator contact: Information about our UKGC Licence (Account Number 39483) is available on the UK Gambling Commission public register at https://gamblingcommission.gov.uk/public-register/business/detail/39483.
  • ADR provider: For eligible gambling-related disputes that cannot be resolved through our internal process, you may contact IBAS via https://ibas-uk.com/ after following the complaints procedure described in these Terms.