Responsible Gaming

Responsible gaming at spinrio.bet (the UK configuration of Spin Rio, referred to here as Spin Rio) means approaching casino play as entertainment, not a way to make money. Gambling involves real financial risk and is strictly for players aged 18 or over. By observing your own behaviour, expanding your awareness of the risks, and reflecting on your limits, you can enjoy the games in a conscious and controlled way. AG Communications Ltd, the UK-licensed operator of Spin Rio, is committed to supporting you with clear information, practical tools, and professional assistance whenever you need help to stay in control or to stop gambling.

Risk Awareness

Gambling can be enjoyable, but it also carries a risk of financial and psychological harm. Understanding early warning signs helps you decide when to take action. You should pay particular attention if you:

• Gamble more frequently, increase your stakes, or chase losses after losing.
• Think about gambling a lot, even when you are at work, with family, or doing other activities.
• Use gambling as a way to cope with stress, anxiety, loneliness, or financial problems.
• Hide gambling from friends or family, or feel guilty and ashamed about how much you play.
• Borrow money, sell possessions, or delay paying bills so that you can continue to gamble.
• Struggle to stop playing, even when you set yourself a limit or know you should stop.

If you recognise these patterns, it is important to observe your behaviour honestly, expand your understanding of how gambling is affecting you and those around you, and reflect on whether you need to reduce or stop playing and seek professional support.

Self-assessment Checklist

Read the statements below and consider whether they apply to you. The more statements you agree with, the higher the risk that gambling may be becoming a problem:

• I often gamble for longer than I planned.
• I sometimes spend more money on gambling than I can afford to lose.
• I have tried to cut down or stop gambling but found it difficult.
• I feel irritable or restless when I cannot gamble.
• I hide my gambling or lie to others about how much I spend or how often I play.
• Gambling has caused problems in my relationships, at work, or with my finances.

This checklist is not a diagnosis but a tool to prompt reflection. If you are worried by your answers, consider using the limits, self-exclusion, and support options described on this page, and contact a recognised support organisation or medical professional in the UK.

Limits & Tools

Spin Rio provides responsible gaming tools in line with United Kingdom Gambling Commission (UKGC) requirements, allowing you to set clear limits before you play. These tools are available to all registered UK players and are designed to help you observe, expand, and reflect on your gambling habits in a structured way.

Deposit Limits (Daily, Weekly, Monthly)

You can limit how much money you deposit into your account over set periods:

1. Where to find the limits: After logging in at spinrio.bet, go to "My Account" > "Responsible Gaming" > "Deposit Limits".
2. Choosing your limits: You can set separate daily, weekly, and monthly deposit limits. For example, you might choose £50 per day, £150 per week, and £400 per month, depending on what you can comfortably afford to lose.
3. Entering the amounts: Type the maximum amount (in GBP) that you are prepared to deposit for each period into the relevant fields and confirm your choice.
4. Effect of limits: Once set, you will not be able to deposit more than the chosen amounts until the relevant time period resets.
5. Changing limits: Any request to lower your limits takes effect immediately. Any request to increase or remove a limit is subject to a cooling-off period (normally at least 24 hours) and an additional confirmation step, in line with UKGC rules.

Time and Session Limits

To avoid long or unplanned gambling sessions, you can set reminders and limits on how long you play:

• Reality checks: In "My Account" > "Responsible Gaming" > "Reality Check", you can select how often a pop-up appears (for example every 20, 40, or 60 minutes) showing how long you have been playing and your net result. You must acknowledge the message to continue.
• Session time limits: Where available, you can choose a maximum single session length (for example 60 or 90 minutes). When the time is reached, you will be logged out or prompted to end your session.
• Personal reflection: When you receive a reality check or session limit message, take a moment to reflect on whether continuing to gamble is still consistent with your budget and wellbeing.

Short-Term Breaks ("Time-Out")

If you need a short pause from gambling but do not wish to self-exclude for a longer period, you can use the "Time-Out" function:

1. Log in and go to "My Account" > "Responsible Gaming" > "Time-Out".
2. Select the duration of your break (for example 24 hours, 48 hours, or 72 hours, and in some cases up to 30 days).
3. Confirm your choice. Once confirmed, you will be unable to log in and play until the time-out period has expired.

A time-out is a useful way to observe your urges to gamble, expand your options for other activities, and reflect on whether you may need longer-term restrictions such as self-exclusion or additional professional help.

Self-Exclusion

Self-exclusion is a stronger, legally regulated tool designed for players who feel unable to control their gambling. It prevents access to your account for a minimum fixed period and cannot be removed until that period ends.

Self-Excluding from Spin Rio

1. Accessing the feature: Log in to your account at spinrio.bet, then go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot log in, you may also request self-exclusion by contacting customer support via live chat or e-mail.
2. Choosing the period: Select the self-exclusion duration that best reflects your situation, for example 6 months, 1 year, 2 years, 5 years, or lifelong exclusion.
3. Confirming your decision: You will need to confirm that you understand the consequences and that the self-exclusion cannot be cancelled before the end of the chosen period.
4. System implementation: Once processed, your account will be blocked. You will not be able to log in, deposit, or place bets for the duration of the self-exclusion.

Consequences of Self-Exclusion

• Account access: You will be unable to log in to your Spin Rio account until the self-exclusion period has expired. Attempts to open new accounts may result in these accounts being closed when identified.
• Deposits and play: You will not be able to deposit or gamble while self-excluded.
• Withdrawals: Any remaining real-money balance may, where possible, be withdrawn by contacting customer support, subject to standard verification and security checks. Bonus funds or unfinished bonuses may be cancelled in accordance with the terms and conditions.
• Marketing communications: Reasonable steps will be taken to stop sending you marketing materials during the self-exclusion period. Please allow a short time for all channels to update.
• End of self-exclusion: For fixed-term exclusions, access will not automatically resume until appropriate reactivation procedures (where applicable under UK rules) have been followed, including a cooling-off period if required.

UK-Wide Self-Exclusion via GAMSTOP

In addition to site-level self-exclusion, UK players are strongly encouraged to register with GAMSTOP, the free national self-exclusion scheme. GAMSTOP allows you to exclude yourself from online gambling with all participating online operators licensed by the UK Gambling Commission.

• Visit www.gamstop.co.uk and follow the registration steps.
• Choose the duration (for example 6 months, 1 year, or 5 years).
• Once active, your details will be used by participating operators to prevent you from opening new accounts or using existing ones.

Self-exclusion does not cancel any outstanding obligations (for example, existing bets or verification requirements), but it is a critical protection if you feel at risk of harm.

Support Resources

Professional and confidential help is available if you are concerned about your gambling or about someone close to you. The following resources are particularly relevant for players in the United Kingdom and for international support.

Local Support for UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) 24 hours a day, 7 days a week, or use live chat at gamcare.org.uk. Language: English.
• GamCare Online Services: Access online chat, e-mail support, and community forums for people affected by gambling, including family members and friends.
• NHS Gambling Services: In England, you can access NHS clinics for problem gambling. Speak to your GP or visit www.nhs.uk and search for "gambling addiction" to find services. In an emergency or crisis (for example, if you feel at risk of self-harm), call 999 or visit your nearest Accident & Emergency department.
• Samaritans: For emotional support if you are in distress, call 116 123 in the UK or visit samaritans.org. Available 24/7, confidential, and free.

International Support Organisations

These services offer confidential support and are independent from Spin Rio and AG Communications Ltd. You can use them in combination with the tools and safeguards on your account.

National Self-Exclusion Schemes and Blocking Apps

• GAMSTOP (UK): Free, UK-wide online self-exclusion scheme for websites and apps licensed by the UK Gambling Commission. See gamstop.co.uk.
• RGIAJ (Spain): Spain operates its own national self-exclusion register (Registro General de Interdicciones de Acceso al Juego) for operators authorised in Spain. This is mentioned for information only; Spin Rio targets UK players under UKGC rules.
• Gamban: Software that blocks access to many gambling websites and apps across your devices. See gamban.com.
• BetBlocker: Free blocking application that restricts access to a wide range of gambling sites. See betblocker.org.

Using blocking software together with site-level and national self-exclusion significantly reduces access to gambling opportunities and helps you maintain your decision to stop.

Family and Friends Support

• GamCare Forum and Group Chat: Online spaces where affected others can share experiences and receive moderated support.
• Gamblers Anonymous (GA) / Gam-Anon: Support groups and meetings for those with gambling problems and their families. See gamblersanonymous.org and related Gam-Anon resources in the UK.
• Gambling Therapy - Friends & Family: Dedicated resources and forums for people impacted by someone else's gambling: gamblingtherapy.org.

All of these services operate on a confidential basis and are staffed by trained advisers, counsellors, or peers with lived experience.

Help for Family

Gambling-related harm often affects partners, children, and other relatives. If you are worried about someone who uses Spin Rio or any other gambling service, support is available for you as well.

Talking to Someone About Their Gambling

• Prepare and observe: Before you talk, make a note of specific behaviours that concern you (for example unpaid bills, secrecy about finances, or time spent gambling). This helps you stay focused and calm.
• Use non-judgmental language: Use "I" statements such as "I feel worried when..." rather than accusations. Avoid arguing while the person is gambling or under the influence of alcohol or strong emotions.
• Offer information, not ultimatums: Share details of helplines, self-exclusion options, and counselling. Encourage them to look at this responsible gaming page together with you.
• Set boundaries: Protect your own finances and wellbeing. It may be necessary to limit access to shared accounts or agree how household bills will be prioritised.

Support for Families and Friends

• GamCare: Offers support for affected others through the National Gambling Helpline and online services. Visit gamcare.org.uk and look for resources for family and friends.
• Gam-Anon: A fellowship that provides meetings and support for those affected by someone else's gambling. Search for local Gam-Anon meetings in the UK.
• Gambling Therapy: Provides forums and online support specifically for friends and family: gamblingtherapy.org.
• Professional help: You can speak to your GP about the impact of another person's gambling on your mental health, and you may be referred to counselling or other services.

If you believe that someone is in immediate danger of harming themselves or others, contact emergency services in the UK by calling 999 without delay.

Operator's Commitment

Spin Rio is operated for UK players by AG Communications Ltd, a company registered at 135, High Street, Sliema SLM 1548, Malta, and licensed and regulated by the UK Gambling Commission under account number 39483 for remote casino and real event betting. The UK site operates in a ring-fenced environment with strict "Know Your Customer" (KYC), anti-money laundering (AML), and social responsibility controls in accordance with UK law and the UKGC Licence Conditions and Codes of Practice (LCCP).

Monitoring and Risk Checks

• Behavioural analysis: Player activity is monitored using a combination of automated systems and trained staff. This includes observing deposit patterns, frequency of play, stake sizes, chasing losses, multiple payment methods, and other indicators of potential harm or affordability issues.
• Risk profiling: Where patterns suggest an increased risk (for example sudden and significant increases in spending or prolonged play), the system may flag the account for a manual review by the Responsible Gaming Team.
• Warning messages and interventions: In line with UKGC expectations, players may receive targeted messages encouraging them to take a break, consider setting or lowering limits, or review their spending. In more serious cases, the operator may apply limits, require documentation, or suspend the account.
• Enhanced due diligence: Following regulatory developments and past enforcement actions in the sector, AG Communications Ltd has strengthened KYC and AML processes, including enhanced checks and documentation requests where appropriate.

Player Protection and Financial Safeguards

• Ring-fenced UK operations: UK players are served under a dedicated UKGC licence (39483). The £7,000 monthly withdrawal limit that may apply to non-UK players under other licences does not apply to UK players, although security and affordability checks may still be required.
• Dormant accounts: A dormant account fee (currently £5 per month after 12 months of inactivity, as set out in the terms and conditions) may apply. This is disclosed transparently and does not override your right to withdraw remaining balances subject to verification.
• Group support and stability: AG Communications Ltd is part of a wider group including NeoGames and, indirectly, Aristocrat Leisure. This structure provides strong financial backing and supports robust player balance protection arrangements in line with UK requirements.
• Age and identity verification: Strict processes are used to prevent underage gambling and to verify customer identity. Accounts may be suspended or closed if verification is not completed, or if there is suspicion of fraudulent or prohibited activity.

The Responsible Gaming Team may proactively contact you by e-mail, SMS, phone, or in-account messaging where risk indicators are detected. These contacts are intended to help you reflect on your gambling, provide information about limits and self-exclusion, and, if necessary, prevent further harm by restricting or closing your account.

Updates

This responsible gaming information is based on current UK regulatory requirements and industry standards as applied to Spin Rio. Laws, regulations, guidance from the UK Gambling Commission, and internal policies may change over time.

• Notification methods: Where material changes are made to this page or to responsible gaming tools, you may be informed via e-mail, on-site messages in your account, website banners, or other appropriate channels.
• Reviewing updates: You are encouraged to review this page regularly to stay informed about the latest tools, policies, and contact options available to you.
• Priority of legal documents: If there is any inconsistency between this page and the terms and conditions, bonus policy, or privacy policy on spinrio.bet, the legally binding documents will prevail to the extent permitted by law, but the operator will always act with player protection as a priority.

Last updated: 06 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help with limits or self-exclusion, or wish to raise a concern about your gambling behaviour, you can contact the operator directly.

Responsible Gaming Contact Channels

• E-mail: Use the customer support e-mail address listed in the Help/Contact section of spinrio.bet and include "Responsible Gaming" in the subject line so your enquiry is directed to the Responsible Gaming Team.
• Telephone: Call the customer support phone number displayed on spinrio.bet (Help/Contact section) and request to speak to someone regarding responsible gaming or self-exclusion.
• Live chat: Where available, you can contact live chat via the website and ask to be connected to an agent trained in responsible gaming issues.

For disputes that cannot be resolved through the internal complaints process, UK players may be able to refer the matter to an independent Alternative Dispute Resolution (ADR) provider such as IBAS, as set out in the terms and conditions. This does not replace the need to seek help for gambling-related harm through the support services listed above.

Feedback and Support Request Form

You may also use the following form as a model for submitting responsible gaming feedback or support requests via the channels provided on the website:

Name:

Your e-mail:

Phone (optional):

Spin Rio account username or ID:

Type of request:
Advice on self-control and safer gambling Setting or adjusting limits Requesting a time-out Self-exclusion Concern about another person Other feedback

Your message:

This page is intended for information and player protection purposes and does not constitute legal, financial, or clinical advice. If you are concerned about your health or safety, or that of someone else, please contact the appropriate emergency or medical services in the United Kingdom immediately.